Refund Policy

Last updated: 7 October 2026

How to raise an issue

Contact support if a paid domain cannot be transferred, a payment was duplicated or another purchase problem occurs. Include the order or transaction reference and a short explanation. There is no direct buyer refund action: an authorized administrator reviews the issue and initiates any approved refund.

Domain transfer problems

The maximum transfer window is configured by the administrator, and the applicable deadline is recorded for the purchase. If a transfer fails or remains incomplete by that deadline, support will investigate the payment and transfer records. Seller payout must not be processed while an unresolved transfer prevents completion. An administrator may arrange a refund where the domain cannot be delivered or the purchase is cancelled following investigation.

Completed transfers and auction commitments

A change of mind does not normally cancel a completed domain transfer. Auction bids and winning purchases are commitments and are not ordinary removable cart items. Contact support if there is fraud, a material listing problem or another issue affecting your rights; each case will be reviewed rather than automatically refunded.

Listing credits

Credits that have been used for publication are normally not refundable merely because the listing did not sell or an auction submission was rejected. For unused credits, duplicate charges or technical charging errors, contact support for review. Any applicable consumer rights remain unaffected.

Approved refunds

Refunds are processed through the administrator and the relevant payment provider where possible. The administrator records the refund reference and notifies the buyer. The time for funds to reach you depends on the provider and your bank. Contact support if an approved refund has not arrived; avoid sharing sensitive card or bank credentials in messages.

External purchases

Purchases made on external registration or availability-check websites follow those providers’ refund policies. Domiax cannot refund payments made directly to an independent provider.